AI for Public Services: Transparent, Citizen-Centered Design

Course contents (10 parts)

1. 1

   Pre-course assessment

   Check your starting knowledge before learning

2. 2

   Our approach to responsible AI

   Lesson video

3. 3

   Start from the public mission and people's needs

   Define the service problem and affected people before considering AI.

4. 4

   Assess impact and rights

   Prioritize risks to rights, safety, and service access.

5. 5

   Design with service users

   Plan research, hear from varied groups, and protect participant data.

6. 6

   Pilot responsibly and monitor outcomes

   Set owners, stop criteria, explanations, and a fallback.

7. 7

   Case study: a question about service eligibility

   Use AI to draft process explanations without deciding or promising eligibility.

8. 8
   Document0 points1 min

   Course study guide

   A practical guide to the course lessons, with Thai and English editions.

9. 9
   Document0 points1 min

   Practical workbook

   Course-based exercises for review and planning a small real-world trial.

10. 10

    Post-course assessment

    Eight scenario-based questions