AI for Small Business: From Daily Operations to Growth

Course contents (10 parts)

1. 1

   Pre-course assessment

   Check your starting knowledge before learning

2. 2

   Microsoft Copilot: Work, transformed

   Lesson video

3. 3

   Start with a business problem, not a tool

   Separate time-consuming work, customer friction, and judgment-heavy decisions before choosing where AI can assist.

4. 4

   Use customer information proportionately

   Summarize themes from permitted information without sharing unnecessary personal data.

5. 5

   Draft content that matches the offer and brand

   Use AI for structure while the business owner verifies details, prices, terms, and tone.

6. 6

   Run a small experiment and measure it

   Compare with the previous process, include review and rework, and define stop conditions.

7. 7

   Case study: a small shop and pre-purchase questions

   Pilot question grouping and response drafts using verified product information.

8. 8
   Document0 points1 min

   Course study guide

   A practical guide to the course lessons, with Thai and English editions.

9. 9
   Document0 points1 min

   Practical workbook

   Course-based exercises for review and planning a small real-world trial.

10. 10

    Post-course assessment

    Eight scenario-based questions